Cancellation & Refund Policy.
At tryeluvo, we are committed to providing transparent billing and high-quality digital experiences. Please review our policy regarding digital product purchases, cancellations, and refunds.
1. Nature of Digital Services
tryeluvo provides instant digital services, including romantic web page hosting, customizable interactive blocks, and real-time visitor analytics. Because access to digital assets and computational hosting begins immediately upon payment completion, all sales of digital unlocks are generally final once delivered.
2. Cancellation Policy
You have complete freedom to stop using tryeluvo, unpublish, or delete your love pages and custom code projects at any time from your account dashboard. Since we do not charge recurring subscription fees (all purchases are transparent, one-time microtransactions), there are no ongoing memberships that require periodic cancellation.
3. Refund Eligibility
We want you to have a smooth and joyful experience. You may be eligible for a full refund under the following valid circumstances:
- Duplicate or accidental double charges for the same page or feature.
- Technical glitch where payment was successfully deducted from your account, but the purchased feature (publishing, block, or analytics) failed to activate.
- System outages or server failures on tryeluvo that made the service unusable immediately after purchase.
- Unauthorized transactions reported with valid banking proof prior to service consumption.
4. Non-Refundable Situations
Refunds cannot be issued under the following circumstances:
- The digital page or feature was successfully unlocked and utilized for its intended event or surprise.
- Change of mind after the surprise page has already been published and viewed.
- Violations of our Terms of Service (e.g. publishing malicious code, explicit content, or harassment) leading to page suspension.
- Failure of the recipient to open or read the shared link.
5. Refund Processing Time & Method
Once your refund request is received and verified by our support team, we will notify you of the approval status. Approved refunds are initiated immediately and typically reflect in your original payment method (Bank Account, UPI, Card, or Wallet via Razorpay) within 5 to 7 working business days, subject to your bank's processing cycles.
6. How to Claim a Refund
To initiate a refund request, please email our support team at support@tryeluvo.com with the subject 'Refund Request - [Your Order/Payment ID]'. Include your registered email address, date of transaction, payment screenshot/reference ID, and a brief description of why you are requesting a refund.